Refund Policy

Last Updated: May 5, 2026

At Sons and Brothers LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

 

1. RETURNS

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Accompanied by the receipt or proof of purchase.

 

2. REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

3. SHIPPING COSTS FOR RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

 

4. NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as:

• Perishable goods 

• Custom products (e.g., special orders or personalized items).

• Sale items or gift cards.

 

5. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

7. CONTACT US

If you have any questions on how to return your item to us, contact us:

Sons and Brothers LLC
EATTbrand@gmail.com